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Technical support
remote support offered and unlimited
Monday > Friday:
from 9:00 to 15:00
Free phone support*
+32 (0)2 245 80 55
*excluding the cost of the phone call, no additional charges
Remote support via Teamviewer
Click on the following link to download and install Teamviewer, before calling us at the above number during the specified hours
Please click on the QuickSupport button on the site to get assistance
Windows drivers
XP-Vista-7-8-10-11
for TECKNA GX-12
Your serial number is located on the label under the device
Serial number:
513xxxxx to815xxxxx
S834xxxxxx -S10081388
Serial number:SExxxxxx -SXxxxxxx
Serial number:SWxxxxxx
For TECKNA T830
If your printer is not a Tekna GX-12, please contact us and provide your model and serial number.
For Word models only
Repair ONLY
for printers
TECKNA GX-12
For any repairs,
no on-site visit.
Your printers can be returned to our address:
TECKNA BY FASANO
SPEELBERG 85
3090 OVERIJSE
BELGIUM
After-sales service provided directly by us.
Returned printers are carefully packed at departure andtravel at the buyer's full responsibility
Please notify us via the form below by selecting Return for repair