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🔒 Privacy Policy

Last updated : January 2026

At Teckna (Fasano BV/SRL), we place great importance on protecting your personal data and your privacy. 

This page simply explains how we collect, use, and protect your data when you visit our site www.teckna.be or make a purchase in our online store.

1. Who are we?

Teckna – Fasano BV/SRL  (hereinafter "Teckna" or the "Data Controller")   

📍 85 Speelberg, 3090 Overijse, Belgium

📧 info@teckna.be / info@fasano.be

📞 +32 2 245 80 55

Company number: BE 0421 040 079

Teckna is the data controller of your personal data. This means that we decide why and how your data is used.

2. What data do we collect?

We only collect the information necessary for our activities:

  • Identification data : name, first name, address, email, phone.
  • Order data : products purchased, delivery and billing address, payment method.
  • Browsing data : IP address, device type, pages visited, connection time (via cookies and analytics tools).
  • Data communication : messages sent via the contact form or our customer service.

We do not collect sensitive data (health, political opinions, religion, etc.).

3. Why do we use your data?

We process your data only to:

  • Process your orders and payments.
  • Create and manage your customer account.
  • Send you information related to your order.
  • Offer you personalized offers and content (if you have consented).
  • Improve our site and your user experience.
  • Comply with our legal and tax obligations.

4. On what legal bases?

We process your data:

  • Because it is necessary for the performance of a contract (order, delivery, payment).
  • On the basis of your consent (e.g. newsletter, marketing cookies).
  • To meet our legal obligations (billing, accounting).
  • For our legitimate interest (improving our services, preventing fraud).

5. With whom do we share your data?

We only share the necessary data with:

  • Our payment partners : PayPal, Mollie.
  • Our technical providers : hosting, site maintenance, customer service.
  • Our marketing partners : Google Analytics, Meta/Facebook Ads (only if you have consented to marketing cookies).

These providers commit to comply with the GDPR and ensure the security of your data.

Some data may be transferred outside the European Union (e.g.: Google, Meta) — these transfers are governed by standard contractual clauses approved by the European Commission.

6. How long do we keep your data?

  • Account and order data: 10 years (accounting obligation).
  • Prospecting data (newsletter, marketing): 3 years after the last contact.
  • Data related to cookies: 6 months maximum.
    After these periods, your data is deleted or anonymized.

7. Your rights

You can at any time:

  • Access your data,
  • Correct them,
  • Request their deletion,
  • Limit or refuse their processing,
  • Withdraw your consent (e.g. newsletter, cookies),
  • Request the portability of your data.

📩 To exercise your ights, contact us: info@teckna.be.

📬 Or write to us at : Teckna – Fasano BV/SRL – 85 Speelberg, 3090 Overijse, Belgium.

If you believe your rights are not being respected, you can file a complaint with the Data Protection Authority :

👉 www.autoriteprotectiondonnees.be

8. Cookies

Our site uses cookies to improve your experience.

  • The essential cookies ensure the proper functioning of the site.
  • The analytical cookies (Google Analytics) help us understand how the site is used.
  • The marketing cookies (Meta/Facebook Ads) allow for personalized advertising.

During your first visit, a consent banner allows you to accept, refuse, or set the cookies.

You can change your choice at any time via the cookie settings at the bottom of the site.

To learn more, please see our Complete Cookie Policy.

9. Security

We implement all necessary technical and organizational measures to protect your data against loss, theft, or unauthorized access (encryption, access control, secure backups).

10. Minors

Our site is not intended for minors under 16 years old. If you are under 16, your parents' or guardians' consent is required to use our services.

11. Modifications

This policy may be updated at any time to reflect legal or technical developments. The date of the last update is always indicated at the top of this page.

12. Contact

For any questions regarding privacy or your personal data:

📧 info@teckna.be

📞 +32 2 245 80 55

📍 Teckna – Fasano BV/SRL, 85 Speelberg, 3090 Overijse, Belgium