🖨️ TECKNA Ribbon Printer
Is the printer compatible with all your products?
Yes, it works with all our printing films and ribbons. Compatibility not guaranteed with other brands.
What system is required?
Windows only, with Microsoft Word installed.
Is software provided?
No, printing is done via Word. We provide: the driver, ready-to-use Word files and the manual.
What ribbon widths are accepted?
From 2 cm to 12 cm. Possible in 1.5 cm with adapter (not provided).
Does the printer come with consumables?
Yes, a first printing film (Metal'X Gold) is included.
Do you offer a demonstration of the printer?
No, we do not conduct demonstrations. The printer comes with a complete manual, ready-to-use Word files, and an installation driver.
🎀 Printing films and ribbons
Which films are compatible?
All printing films available on our site are compatible. They are tested to ensure a clear, durable, and resistant output.
How many meters can I print with a printing film?
It depends on the size of the texts, but on average a film in shiny gold or metallic silver allows printing +/- 80 ribbons.
Are ribbons available in multiple widths and colors?
Yes. We offer different widths and a wide range of colors to suit all uses.
Weather and U.V. resistance?
Yes. The duration varies depending on the type of ribbon chosen (see on the product sheet).
How to change the printing film or ribbon?
The operation takes a few seconds. Open the cover, remove the used consumables, and insert the new ones following the visual instructions in the manual or in our video available on our website.
⚙️ Installation & use
Do you do the installation on-site?
No, the installation is easily done by yourself. Everything necessary is provided for a quick start. If needed, you can request remote technical assistance via TeamViewer (form available in the "Help" tab).
How to install the printer?
Like a paper printer. Just connect it to your computer. Install and configure the driver according to the instructions in the manual, place the printing film and the ribbon.
How to print?
Open the provided Word file corresponding to the width of your ribbon, customize the text, and start printing.
Can I print logos, symbols, or patterns?
Yes. The printer allows you to print text, simple logos, religious symbols (crosses, doves, etc.), or decorative patterns. You just need to choose from those provided or import the image and adapt it to the ribbon format.
🛒 Orders & deliveries
Our goods, carefully packed at departure, travel under the full responsibility of the buyer.
We make several shipments per week via Bpost, UPS, ...
International delivery?
Yes, in Europe and around the world.
Shipping costs?
Shipping costs (if not offered) are calculated based on the total weight of the order and the delivery address.
These do not take into account local taxes and any additional fees, which are specific to each country and that we are not aware of.
Delivery times?
We process orders based on their receipt in our system and the receipt of payment.
For Belgium, France, Luxembourg, the Netherlands, and some European countries, this can take between 24 and 48 hours from the time it is picked up by the carrier.
For other countries, times may vary and take some time.
How can I track my order?
A tracking number is sent to you as soon as it is shipped.
Can I modify or cancel my order?
Yes, as long as it has not been shipped. Contact us quickly.
🔄 Return policy
You have a legal period of 14 calendar days
Return of printers
If it has not been used, in its original packaging and in perfect condition. Return shipping costs are the responsibility of the customer, unless we made an error.
Return of printing films and ribbons
For reasons of hygiene, quality, and traceability, only unopened printing films and ribbons can be returned. Any opened, used, or unwrapped product cannot be returned.
Defective products
If a product has a manufacturing defect, please contact our customer service. After verification, a replacement or refund may be offered.
Return procedure
Contact us to obtain return authorization.
Carefully package the product and include a copy of the invoice
Send it, at your expense, to the specified address.
The refund is processed via the same payment method used for the order, within 5 to 7 business days after receipt and verification of the condition of the returned product.
💳 Payment & billing
What payment methods do you accept?
- By bank transfer before delivery
- Online payment (Bancontact, Credit Card, PayPal, ...)
- Via Western Union or Ria Money Transfer before delivery
How can I obtain an invoice in my company's name?
The invoice is automatically sent by email after the order.
🔄 Warranties & after-sales service
What is the warranty period for the printer?
The printer is guaranteed for 1 year against any manufacturing defect and/or compliance
Do you offer on-site troubleshooting?
No, we do not provide on-site service.
What should I do if my printer stops working?
No worries: most issues are resolved quickly. We do everything we can to assist you as soon as possible. Start by checking our Support section. If necessary, contact our after-sales service: we will assist you remotely via TeamViewer (which must be installed before your call) to establish a quick diagnosis. Depending on the situation and the condition of the printer, a return to our address may be considered.
Via the contact form on our site
By phone at +32 2 245 80 55
By email at info@teckna.be
We are committed to responding to you as soon as possible.
There are different cases, depending on whether you are in Belgium, whether you are part of the European Union (with or without an Intracommunity VAT number), whether you are outside the European Union, the delivery address, whether you go through a freight forwarder or a delivery to a relative, ...
Shipping costs (if not offered) are calculated based on the total weight of the order and the delivery address.
These do not take into account local taxes and any additional fees, which are specific to each country and that we are not aware of.
Regarding the application or not of VAT, here are the different possibilities depending on your case.
We will try to explain all of this to you as best as possible 😊
🏢 1. Belgian company (VAT BE)
| Delivery | VAT applied | VAT refund |
|---|---|---|
| 📍 Belgium | Belgian VAT | ❌ No |
| 🚚 At your forwarder in Belgium | Belgian VAT | ✔️ If export + customs documents |
| 🚚Delivery in the EU | Belgian VAT | ❌ No |
| 🚚At your forwarder in the EU | Belgian VAT | ✔️ If export + customs documents |
| 🌍 Outside the EU | 0 % export | Not applicable |
| 🏠 Delivery to a relative | Belgian VAT | ❌ No |
🇪🇺 2. Company in the EU (outside Belgium, with valid intra-community VAT)
| Delivery | VAT applied | Refund |
|---|---|---|
| 📍 In its country | 0 % intra-community | Not applicable |
| 🚚 At your forwarder in Belgium or in the EU | Belgian VAT | ✔️ If export + customs documents |
| 🚚 Other country in the EU | 0 % intra-community | Not applicable |
| 🌍 Outside the EU | 0 % export | Not applicable |
| 🏠 Delivery to a relative | Belgian VAT | ❌ No |
🌍 3. Company outside the European Union (EU)
| Delivery | VAT applied | Refund |
|---|---|---|
| 📍 In its country (outside the EU) | 0 % export | Not applicable |
| 🚚 At your forwarder in Belgium or in the EU | Belgian VAT | ✔️ If export + customs documents |
| 🚚 Delivery in the EU | Belgian VAT | ❌ No |
| 🌍 Outside the EU (other country) | 0 % export | Not applicable |
| 🏠 Delivery to a relative | Belgian VAT | ❌ No |
It was "a bit" long but everything is said 😊
There are different cases, depending on whether you are in Belgium, whether you are part of the European Union, whether you are outside the European Union, the delivery address, whether you go through a freight forwarder or a delivery to a relative, ...
Shipping costs (if not offered) are calculated based on the total weight of the order and the delivery address.
These do not take into account local taxes and any additional fees, which are specific to each country and that we are not aware of.
Regarding the application or not of VAT, here are the different possibilities depending on your case.
We will try to explain all of this to you as best as possible 😊
👤 1. Individual in Belgium
| Delivery | VAT applied | Refund |
|---|---|---|
| 📍 Belgium | Belgian VAT | ❌ No |
| 🚚 Freight forwarder BE | Belgian VAT | ✔️ If export + customs documents |
| 🇪🇺 Delivery in the EU | Belgian VAT | ❌ No |
| 🚚🇪🇺 Freight forwarder in the EU | Belgian VAT | ✔️ If export + customs documents |
| 🌍 Outside the EU | 0 % export | Not applicable |
| 🏠 Delivery to a relative | Belgian VAT | ❌ No |
🇪🇺 2. Individual in the European Union (EU)
| Delivery | VAT applied | Refund |
|---|---|---|
| 📍 In its country | Belgian VAT | ❌ No |
| 🚚 Freight forwarder BE | Belgian VAT | ✔️ If export + customs documents |
| 🇪🇺 Delivery in the EU | Belgian VAT | ❌ No |
| 🚚🇪🇺 Freight forwarder in the EU | Belgian VAT | ✔️ If export + customs documents |
| 🌍 Outside the EU | 0 % export | Not applicable |
| 🏠 Delivery to a relative | Belgian VAT | ❌ No |
🌍 3. Individual outside the European Union (EU)
| Delivery | VAT applied | Refund |
|---|---|---|
| 📍 Outside EU (other countries) | 0 % export | Not applicable |
| 🚚 At your freight forwarder in Belgium or in the EU | Belgian VAT | ✔️ If export + customs documents |
| 🚚 Delivery in the EU | Belgian VAT | ❌ No |
| 🏠 Delivery to a relative | Belgian VAT | ❌ No |
It was "a bit" long but everything is said 😊